Terms and Conditions

The Agreement

These Terms govern the relationship between Rainey Dental Partners LLC ("we," "us") and the practice that engages us ("you"). By signing an agreement with us or submitting payment, you agree to these Terms.

The Service

We design and build a custom website for your dental practice. That work includes design, copywriting, keyword research, on-page and technical SEO, a migration plan intended to preserve the pages search engines already rank for you, and the launch itself.

You own the finished website. After launch you may host it with us on one of our hosting plans or host it anywhere else you choose. Hosting with us is optional and is never a condition of the build.

Fees

• Design fee: $3,999, due up front, before the build begins. Every practice pays the same design fee. It is the entire price of the website and no recurring fee is attached to it.
• Hosting plans, optional, beginning when your site goes live. Every plan is month to month and covers hosting, unlimited content and design updates, and Redesign Insurance. The plan and its price are quoted to you before you start and are set out in your signed agreement.
• HIPAA-compliant forms: $49 per month, optional, for practices collecting protected health information through the website. Standard contact and appointment request forms are included with every site at no additional charge.
• There is no cancellation fee.
• There are no other charges. We do not bill hourly for updates, and we do not sell SEO, accessibility, or maintenance as separate add-ons.

The Design Fee

The design fee is due before the build begins and is non-refundable, except where a refund is required by law. We show you the first draft of your website before it is finished, and we work with you on it until the design is approved.

Hosting Plans

• Hosting with us is optional. You own the website whether or not you take a plan.
• Every plan is month to month. There is no minimum term, no annual commitment, and no cancellation fee.
• You may cancel with 30 days written notice. Your plan then runs through the end of the month following that notice, and months already billed are not prorated or refunded.
• Unlimited updates means changes to your existing website: copy, images, pages, hours, staff, services, and similar. A full redesign is also included while your plan is active, under Redesign Insurance below. Updates do not include custom application development, patient portals, integrations beyond our standard set, paid advertising, or print and physical branding. Those are quoted separately.
• We may adjust the price of a hosting plan with at least 60 days written notice. Any change applies from your next billing month, and you may cancel before it takes effect.

Redesign Insurance

While your site is hosted with us on an active plan, we will rebuild your website from scratch whenever your practice changes, at no additional charge and with no limit on how many times you use it. A redesign covers design, copy, page structure, photography direction, technical SEO, and the migration work that protects your search rankings through the change. Your existing site stays live until you approve the new one. We run one redesign per practice at a time. Full details are on our Redesign Insurance page, which forms part of these Terms.

Redesign Insurance is part of the hosting plan and ends when the plan ends.

Ownership

• Your website is yours from the day it launches. We do not lease websites and we do not hold them as leverage.
• Your domain name belongs to you and stays registered to you.
• If you leave, we provide a full export of your site's files and content on request so you can host it wherever you choose.
• You keep ownership of the content and materials you supply to us. We keep ownership of our own tooling, systems, and templates that are not part of your delivered site.

What We Don't Promise

We build websites designed to turn visitors into patient calls, and search optimization is part of every build. We do not guarantee a number of new patients, a search ranking, a conversion rate, or any specific business result.

We take reasonable care to preserve the pages search engines already rank for your practice during a migration, and we monitor your rankings for 90 days after launch. Search engines are outside our control and we cannot guarantee ranking outcomes.

Your Responsibilities

You confirm that the information you give us is accurate and that you have the right to use any content, images, or marks you supply. You are responsible for the clinical and regulatory accuracy of claims about your practice and its services, including the advertising rules that apply to dentistry in your state.

Confidentiality

We treat non-public information you share with us as confidential and do not disclose it to third parties except as needed to deliver the service or as required by law. This obligation survives the end of the engagement.

Termination

You may cancel a hosting plan with 30 days written notice, as described above. We may end the relationship with 30 days written notice, during which we will help you move your site. Fees already paid are not refunded, and completed work is delivered as-is.

Liability

Our total liability under this agreement is limited to the fees you have paid us in the twelve months before the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost patients.

Changes to These Terms

We may update these Terms. If a change materially affects what you pay or what you receive, we will tell you in writing before it applies to you.

Governing Law

These Terms are governed by the laws of the State of Texas. They are a plain-language agreement and the entire agreement between us unless we sign something more specific together.

Contact

Rainey Dental Partners LLC · 2105 East MLK Blvd, Suite 301, Austin, Texas 78702 · team@raineydentalpartners.com