Frequently Asked Questions

What practice owners ask before they book the call.

Service: Design + Hosting

What happens when I schedule a call?

A relaxed thirty-minute conversation. Before we ever talk, we have already studied your current site, your competitors, and what your patients see when they search for you. You leave with a clear picture of what is working, what is not, and exactly what we would build for your practice.

What happens after the call?

If we are a good fit, you sign and we get to work. You approve the design, we build it, and we handle everything technical through launch.

How long does it take?

Four to six weeks from the day you sign to the day your site goes live. You will not be assigned homework along the way.

What does it cost?

A one-time design fee of $3,999, paid up front. That is the whole price of the website and there is no monthly fee attached to it. Every practice in the country pays the same, and the number is published on our homepage so you never have to ask for a quote. See the design fee

What does the design fee include?

Everything the website needs to open: identity and custom design drawn for your practice, never a template. Copy written for your patients and your services. A migration map so your Google rankings survive the switch. On-page and technical SEO built in. A launch in four to six weeks with no homework for you. And the site is yours outright from day one.

Do I have to host with you?

No. You own the website outright and you can host it anywhere you like. We offer hosting plans for practices that would rather we kept it running, and every plan is month to month and includes unlimited updates. A full redesign or a refresh of the whole site is not included.

What if I need HIPAA-compliant forms?

Standard contact and appointment request forms come with every site. If your practice needs to collect protected health information through the website, such as medical history or detailed patient intake, HIPAA-compliant forms are an additional $49 a month.

Is there a long-term contract?

No. The design fee is paid once. If you also host with us, that plan is month to month.

What is included in the build?

Custom homepage and interior page design, professional copywriting, keyword research, on-page SEO, mobile-responsive development, contact forms, analytics, and schema markup. The site arrives finished.

Do you build pages for every service I offer?

Yes. Every service gets its own page, written and optimized. That is a large part of how a practice earns search traffic: a patient searching for veneers or implants should land on a page about veneers or implants, not on your homepage.

What if I already have a website?

We can use your existing content and improve it. Once you approve the new design, we handle the full transition from the old site to the new one, migration map included.

Can you support specialty practices?

Yes. General dentists, orthodontists, periodontists, endodontists, prosthodontists, oral surgeons, and pediatric dentists.

Will my new website help me attract new patients?

A patient decides what kind of practice you are long before they call. Every page is written and laid out to make that first impression the right one, and the search work is built into the site rather than sold back to you later. We will not promise you a number of new patients, because nobody honestly can.

What do you actually need from me?

One call and one approval. We study your current site, your competitors and your services before we ever talk, and we write the copy ourselves. There is no content questionnaire to fill in, nothing for you to write, and no photo shoot for you to arrange.

Who on my team has to manage this?

Nobody. This does not land on your office manager or your front desk. We work from what is already public and from one conversation with you, and we come back when there is something to approve.

What happens to my Google rankings when the site changes?

We run a migration map on every client before launch. We inventory every page Google currently ranks for your practice and make sure each one is preserved in the new site: URL handled, titles, keywords, and content intact. Simple 301 redirects are not enough, and skipping this work is how practices lose rankings in a redesign. It is built into every project, and we monitor your rankings for 90 days after launch.

Do you handle the launch and technical setup?

Yes, all of it. DNS, hosting, redirects, speed optimization, and quality checks. You do not deal with any technical steps.

Do you offer SEO?

On-page and technical SEO is built into every website we deliver: keyword research, optimized titles and meta descriptions, heading structure, schema markup, and fast load times. It is part of the build, never sold as a monthly add-on.

Will my website or email go down during the switch?

No. Your current site stays live and untouched while we build, and it keeps serving patients right up until you have approved the new one. Your mail records are left alone entirely, so email keeps working straight through the change.

Do I own my website?

Yes, outright, from the day it launches. Host it with us on a month-to-month plan or move it anywhere you like. Nothing is leased, nothing is held back.

Can you work with my current marketing company or tools we already use?

Yes. We integrate with whatever systems your practice already uses, and switching your website will not interfere with your existing marketing.

Service: Hosting Only

Unlimited updates are included.

What if I need HIPAA-compliant forms with hosting only?

Contact and appointment request forms already on your site stay as they are. If your practice needs to collect protected health information through the website, such as medical history or detailed patient intake, HIPAA-compliant forms are an additional $49 a month.

Is there a long-term contract for hosting only?

No. Hosting is month to month.

Do I own my website with hosting only?

Yes, outright. Host it with us on a month-to-month plan or move it anywhere you like. Nothing is leased, nothing is held back.

Can you work with my current marketing company if I only host with you?

Yes. We integrate with whatever systems your practice already uses, and hosting the site with us will not interfere with your existing marketing.

Can you support a specialty practice with hosting only?

Yes. We host general dentists, orthodontists, periodontists, endodontists, prosthodontists, oral surgeons, and pediatric dentists.

What about accessibility?

We run routine accessibility scans on every site we manage and use third-party tools to help stay compliant. It is part of the ongoing care, not an upsell.

Who do I talk to after launch?

A person on our team, based in the US, who answers the same day. On a hosting plan, unlimited updates are included rather than billed by the hour, so there is no invoice waiting behind a small change.

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