Privacy Policy

1. INTRODUCTION

Rainey Dental Partners ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://raineydentalpartners.com) and use our services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• •Sign up for our services
• •Fill out our Website Kickoff Form
• •Communicate with us via email, phone, or our website
• •Make a payment through our payment processor

This information may include:

• •Name and title/role
• •Practice name
• •Email address
• •Phone number
• •Practice address (city, state, ZIP)
• •Current website URL
• •Practice type and services offered
• •Logo and branding materials
• •Photos and other content you provide
• •Design preferences and feedback
• •Any other information you choose to provide

Important Note on Payment Information: We use Stripe as our third-party payment processor. We do not directly collect, store, or process your credit card information. All payment data is collected and processed securely by Stripe in accordance with their privacy policy and PCI-DSS standards. When you make a payment, you are providing your payment information directly to Stripe, not to us.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity through various services and technologies:

Information collected:

• •IP address
• •Browser type and version
• •Operating system
• •Pages visited and time spent on pages
• •Referring website
• •Date and time of visit
• •Device information (type, model, etc.)
• •Geographic location (city/region level)
• •Click and scroll behavior
• •Search queries on our site

Services we use to collect this information:

• •Google Analytics: Tracks website traffic, user behavior, and site performance
• •Google Tag Manager: Manages tracking codes and analytics tags
• •Google Ads: Tracks ad performance and conversions
• •Other Google Services: We may use additional Google marketing and analytics tools to improve user experience and measure advertising effectiveness

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website, enhance user experience, and measure advertising performance. Cookies are small data files stored on your device.

Types of cookies we use:

• •Essential Cookies: Required for website functionality and payment processing
• •Analytics Cookies: Help us understand how visitors use our site (Google Analytics, Google Tag Manager)
• •Advertising/Marketing Cookies: Track visitors across websites to display relevant ads and measure ad performance (Google Ads, remarketing tags)
• •Preference Cookies: Remember your settings and preferences

Third-party tracking services:

• •Google Analytics: Collects data about website usage and visitor behavior
• •Google Tag Manager: Manages tracking pixels and analytics scripts
• •Google Ads & Conversion Tracking: Measures advertising effectiveness and enables remarketing
• •Facebook Pixel (if applicable): Tracks conversions from Facebook ads
• •Other advertising platforms: We may use additional tracking pixels for advertising purposes

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

2.4 Information from Third Parties

We may receive information about you from:

• •Stripe (Payment Processor): Transaction status, customer ID, and payment method information (but not your full credit card details)
• •Google Services: Analytics data, advertising interaction data, and conversion information
• •Your existing website: Content, images, and design elements if we scrape your current site for reference
• •Social media platforms: If you interact with us on social media or click our ads

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

3.1 Service Delivery

• •To create, host, and maintain your custom website
• •To process your payments and manage billing
• •To communicate with you about your project
• •To provide customer support
• •To send you design mockups and revisions
• •To manage your account and subscription

3.2 Business Operations

• •To improve our services and website
• •To analyze usage trends and user preferences
• •To detect, prevent, and address technical issues
• •To protect against fraud and unauthorized activity
• •To enforce our Terms and Conditions

3.3 Marketing and Communications

• •To send you promotional materials (with your consent)
• •To notify you about changes to our services
• •To send newsletters and updates (you can opt out anytime)
• •To respond to your inquiries and requests
• •To display targeted advertisements through Google Ads and other platforms
• •To measure the effectiveness of our advertising campaigns
• •To remarket to visitors who have previously visited our website

3.4 Legal Compliance

• •To comply with legal obligations
• •To respond to lawful requests from authorities
• •To protect our rights and property
• •To enforce our agreements

4. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Stripe (Payment Processing): Processes all payments and stores payment method information. Stripe is PCI-DSS compliant and handles all credit card data. We never see or store your full credit card information. Review Stripe's privacy policy at: https://stripe.com/privacy
• Google Services:
  • ○Google Analytics for website analytics
  • ○Google Tag Manager for managing tracking codes
  • ○Google Ads for advertising and conversion tracking
  • ○Other Google marketing and analytics tools
  • ○Review Google's privacy policy at: https://policies.google.com/privacy
• •Hosting Providers: For website hosting and data storage
• •Email Service Providers: For sending communications
• •Customer Support Tools: For managing customer inquiries

Important: These service providers operate under their own privacy policies and terms of service. We encourage you to review their privacy practices:

• •Stripe Privacy Policy: https://stripe.com/privacy
• •Google Privacy Policy: https://policies.google.com/privacy

These service providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information in accordance with their own privacy policies and applicable law.

4.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or use of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• •Court orders or subpoenas
• •Legal processes or government requests
• •To protect our rights, property, or safety
• •To protect the rights, property, or safety of our users or the public
• •To investigate fraud or security issues

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. DATA SECURITY

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure.

Security measures include:

• •Encryption of sensitive data (SSL/TLS)
• •Secure payment processing through PCI-compliant providers
• •Regular security audits and updates
• •Access controls and authentication
• •Secure backup systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

You are responsible for:

• •Maintaining the confidentiality of your account credentials
• •Notifying us immediately of any unauthorized access
• •Using strong, unique passwords

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods:

• •Active Clients: Throughout your subscription period and for a reasonable period after termination to address inquiries or disputes
• •Stripe Payment Information: Retained by Stripe in accordance with their retention policies and legal requirements (typically 7 years for tax/accounting purposes). We do not control Stripe's data retention.
• •Website Content: As long as we host your website, plus backups retained for 90 days after termination
• •Marketing Data: Until you opt out or request deletion
• •Analytics Data (Google): Controlled by Google's retention settings; aggregated and anonymized data may be retained indefinitely

When your information is no longer needed, we will securely delete or anonymize it.

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

• •Right to access the personal information we hold about you
• •Right to receive a copy of your information in a portable format

7.2 Correction and Update

• •Right to correct inaccurate or incomplete information
• •You can update your information by contacting us at team@raineydentalpartners.com

7.3 Deletion

• •Right to request deletion of your personal information (subject to legal retention requirements)
• •Note: Deleting your information may impact our ability to provide services

7.4 Opt-Out Rights

• •Marketing Communications: Right to opt out of marketing emails (unsubscribe links provided in emails)
• •Cookies: Right to disable cookies through your browser settings
• •Google Analytics: Right to opt out using the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout)
• •Google Ads: Right to opt out of personalized advertising through Google Ads Settings (https://adssettings.google.com)
• •Interest-Based Advertising: Right to opt out through the Digital Advertising Alliance (http://optout.aboutads.info) or Network Advertising Initiative (http://optout.networkadvertising.org)

7.5 Do Not Sell

We do not sell your personal information. If you are a California resident, you have the right to opt out of the sale of personal information under the California Consumer Privacy Act (CCPA).

7.6 Exercising Your Rights

To exercise any of these rights, contact us at:

• •Email: team@raineydentalpartners.com
• •Subject Line: "Privacy Rights Request"

We will respond to your request within 30 days. We may require verification of your identity before processing your request.

8. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at team@raineydentalpartners.com. We will delete such information from our systems promptly.

9. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

9.1 Right to Know

You have the right to request information about:

• •Categories of personal information we collected
• •Categories of sources from which information was collected
• •Business or commercial purpose for collecting information
• •Categories of third parties with whom we share information
• •Specific pieces of personal information we collected about you

9.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

9.3 Right to Opt-Out

You have the right to opt out of the sale of your personal information. We do not sell your personal information.

9.4 Right to Non-Discrimination

You have the right not to receive discriminatory treatment for exercising your CCPA rights.

9.5 Shine the Light Law

California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

10. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there.

By using our services, you consent to the transfer of your information to the United States.

11. THIRD-PARTY SERVICES AND LINKS

11.1 Third-Party Services We Use

Our website and services rely on third-party platforms that have their own privacy policies and terms:

Payment Processing:

• •Stripe: All payment information is processed and stored by Stripe. We do not have access to your full credit card details.
• •Stripe Privacy Policy: https://stripe.com/privacy
• •Stripe is responsible for the security and privacy of payment data in accordance with PCI-DSS standards

Google Services:

• •Google Analytics: Tracks website usage and visitor behavior
• •Google Tag Manager: Manages tracking and analytics scripts
• •Google Ads: Powers our advertising and remarketing campaigns
• •Google Privacy Policy: https://policies.google.com/privacy
• •Google's use of data: https://policies.google.com/technologies/partner-sites

Important: When you use our website, you are also subject to these third-party privacy policies. We recommend reviewing them to understand how your data is collected and used by these services.

11.2 Third-Party Links

Our website may contain links to third-party websites, services, or resources that are not operated by us. This Privacy Policy does not apply to third-party websites.

We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

Third-party sites we may link to:

• •Client websites we've designed
• •Social media platforms
• •Scheduling tools
• •Industry resources

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes:

• •We will update the "Last Updated" date at the top of this policy
• •We will notify you of material changes via email or prominent notice on our website
• •Continued use of our services after changes constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Rainey Dental Partners
Email: team@raineydentalpartners.com
Website: https://raineydentalpartners.com

Response Time: We will respond to privacy inquiries within 30 days.

14. CONSENT

By using our website and services, you consent to:

• •The collection and use of your information as described in this Privacy Policy
• •The transfer of your information to the United States
• •The use of cookies and tracking technologies
• •Communication from us regarding your account and services

If you do not agree with this Privacy Policy, please do not use our website or services.