Rainey Dental Partners
Accessibility Policy

Accessibility Policy

Rainey Dental Partners

Effective Date: November 11, 2025 | Last Updated: November 11, 2025

1. OUR COMMITMENT TO ACCESSIBILITY

Rainey Dental Partners is committed to ensuring digital accessibility for people with disabilities. We are continually working to improve the accessibility and usability of our website (https://raineydentalpartners.com) and strive to provide an inclusive experience for all users.

We recognize the importance of accessibility and are dedicated to making reasonable efforts to ensure our website is accessible to the widest possible audience, regardless of technology or ability.

2. ACCESSIBILITY STANDARDS

We are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

While we strive to adhere to these standards, we acknowledge that:

  • •Some content or features may not yet be fully accessible
  • •We are engaged in an ongoing process of improvement
  • •We welcome feedback to help us identify and address accessibility barriers

3. MEASURES TO SUPPORT ACCESSIBILITY

Rainey Dental Partners takes the following measures to ensure accessibility of our website:

3.1 Organizational Commitment

  • •Accessibility is integrated into our design and development processes
  • •We regularly review our website for accessibility issues
  • •We provide training to our team on accessibility best practices
  • •We include accessibility as part of our quality assurance process

3.2 Technical Measures

We work to implement the following accessibility features:

  • •UserWay Accessibility Widget: We use UserWay, a third-party accessibility tool, to help enhance the accessibility of our website. UserWay provides features such as screen reader optimization, keyboard navigation, contrast adjustments, and other accessibility enhancements
  • •Semantic HTML markup for proper document structure
  • •Alternative text for images and visual content
  • •Keyboard navigation support
  • •Sufficient color contrast ratios
  • •Resizable text without loss of functionality
  • •Clear and consistent navigation
  • •Descriptive link text
  • •Form labels and error identification
  • •Skip navigation links where appropriate
  • •ARIA (Accessible Rich Internet Applications) landmarks where applicable

Note on UserWay: While UserWay helps improve accessibility, we acknowledge that it is a third-party tool and may not address all accessibility barriers. We use UserWay as part of our broader accessibility strategy but do not rely on it exclusively.

3.3 Content Considerations

  • •We strive to use clear and simple language
  • •We provide text alternatives for non-text content when possible
  • •We aim to make content easily readable and understandable
  • •We structure content with proper headings and organization

4. ONGOING ACCESSIBILITY EFFORTS

We recognize that accessibility is an ongoing process and not a one-time achievement. Our commitment includes:

4.1 Regular Testing and Monitoring

  • •Periodic accessibility audits of our website
  • •Testing with assistive technologies when possible
  • •Review of user feedback regarding accessibility
  • •Updates to address identified accessibility barriers

4.2 Continuous Improvement

  • •Implementing accessibility fixes and enhancements on a regular basis
  • •Staying informed about accessibility standards and best practices
  • •Updating our processes to incorporate accessibility principles
  • •Evaluating new features and content for accessibility before deployment

5. KNOWN LIMITATIONS

Despite our best efforts, there may be some limitations to the accessibility of our website:

  • •Third-Party Content: Some third-party services, plugins, or embedded content (such as payment processors, scheduling tools, or external links) may not be fully under our control and may have their own accessibility limitations
  • •UserWay Widget: While we use UserWay to enhance accessibility, this third-party tool may not address all accessibility barriers and is subject to its own limitations and functionality. UserWay operates under its own terms of service and privacy policy
  • •Legacy Content: Some older content may not yet meet current accessibility standards
  • •Complex Features: Certain interactive features may present accessibility challenges that we are working to address
  • •Multimedia Content: Some images, videos, or other media may not have complete alternative text or captions

We are actively working to remediate these limitations as part of our ongoing commitment to accessibility.

6. FEEDBACK AND ASSISTANCE

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please let us know:

6.1 How to Report Accessibility Issues

Contact us by:

When reporting an issue, please include:

  • •The specific page or feature where you encountered the issue
  • •A description of the problem
  • •The assistive technology you were using (if applicable)
  • •Your browser and operating system
  • •Any other relevant details that will help us understand and address the issue

6.2 Our Response Commitment

  • •We will acknowledge receipt of your accessibility feedback within 2 business days
  • •We will investigate reported accessibility issues promptly
  • •We will implement requested accessibility changes or provide a resolution within 7 business days of confirming a valid accessibility barrier
  • •If a fix requires more than 7 business days due to technical complexity, we will notify you of the timeline for resolution, provide an alternative means of accessing the content or functionality if possible, and keep you updated on our progress

6.3 Alternative Access

If you need assistance accessing any content or using any features on our website, please contact us and we will work with you to provide the information or service in an accessible format or through an alternative method.

7. ACCESSIBILITY OF CLIENT WEBSITES

7.1 Websites We Design for Clients

Important Notice: This Accessibility Policy applies only to the Rainey Dental Partners corporate website (https://raineydentalpartners.com). It does not apply to websites we design and develop for our dental practice clients.

7.2 Client Responsibility

As stated in our Terms and Conditions:

  • •Clients are solely responsible for ensuring their websites meet all applicable accessibility standards and legal requirements
  • •We do not guarantee that client websites will comply with ADA, WCAG, or any other accessibility standards
  • •Clients must separately contract for accessibility audits and remediation if compliance is required
  • •We are not liable for any claims, lawsuits, or penalties related to client website accessibility

7.3 Accessibility Services for Clients

While we strive to implement accessibility best practices in our design work, clients who require specific accessibility compliance should:

  • •Request accessibility features during the design process
  • •Contract for separate accessibility audits
  • •Work with accessibility specialists for WCAG/ADA compliance certification
  • •Understand that additional fees may apply for specialized accessibility work beyond our standard service

8. LIMITATIONS OF LIABILITY

8.1 Good Faith Efforts

This Accessibility Policy represents our good faith efforts to make our corporate website accessible. However:

  • •We do not warrant or guarantee that our website is fully accessible or compliant with any specific accessibility standards at all times
  • •We are not liable for accessibility barriers caused by third-party services, plugins, or content beyond our control
  • •We reserve the right to determine what constitutes a reasonable accessibility accommodation

8.2 Third-Party Services

Our website uses third-party services that have their own accessibility features and limitations:

  • •UserWay: We use UserWay as an accessibility enhancement tool. UserWay is a third-party service with its own terms of service, privacy policy, and accessibility features. We are not responsible for UserWay's functionality, limitations, or any issues arising from its use. UserWay Privacy Policy: https://userway.org/privacy
  • •Stripe: For payment processing (accessibility controlled by Stripe)
  • •Google Services: For analytics, advertising, and tracking (accessibility controlled by Google)
  • •Other Third-Party Tools: Various plugins and integrations may have their own accessibility limitations

We are not responsible for the accessibility of these third-party services.

8.3 Ongoing Process

Accessibility is an ongoing process, and we acknowledge that our website may not be fully accessible at any given time. We are committed to continuous improvement but cannot guarantee that all content will be accessible to all users at all times.

9. TECHNICAL SPECIFICATIONS

9.1 Browser Compatibility

Our website is designed to work with commonly used browsers and assistive technologies, including:

  • •Recent versions of Chrome, Firefox, Safari, and Edge
  • •Screen readers such as JAWS, NVDA, and VoiceOver
  • •Keyboard-only navigation
  • •Browser zoom and text resize features
  • •UserWay accessibility widget (when enabled)

Note: UserWay may require JavaScript to be enabled and may not function properly in all browser/assistive technology combinations.

9.2 Minimum Requirements

For the best accessibility experience, we recommend:

  • •Using an up-to-date browser
  • •Enabling JavaScript
  • •Using current versions of assistive technologies
  • •Ensuring your browser allows cookies for essential functionality

10. FORMAL COMPLAINTS AND LEGAL PROCESS

10.1 Internal Resolution

We encourage users to contact us directly to resolve accessibility concerns before pursuing formal complaints or legal action. We are committed to working cooperatively to address accessibility barriers.

10.2 Documentation of Efforts

We maintain records of:

  • •Accessibility feedback received
  • •Actions taken to address accessibility issues
  • •Timeline of remediation efforts
  • •Communications with users regarding accessibility

10.3 External Resources

If you wish to file a formal accessibility complaint, you may contact:

11. UPDATES TO THIS POLICY

We may update this Accessibility Policy from time to time to reflect:

  • •Changes in our accessibility practices
  • •Updates to accessibility standards
  • •New features or services
  • •Feedback from users

When we update this policy:

  • •We will update the "Last Updated" date at the top
  • •We will notify users of material changes via our website
  • •The updated policy will be effective immediately upon posting

12. ACKNOWLEDGMENT

By using our website, you acknowledge that:

  • •We are committed to accessibility but do not guarantee full compliance with any specific standard
  • •Accessibility is an ongoing process and some barriers may exist
  • •We welcome feedback and will work in good faith to address accessibility issues within 7 business days
  • •Third-party services may have their own accessibility limitations
  • •This policy applies only to our corporate website, not to client websites we design

13. ADDITIONAL RESOURCES

For more information about web accessibility, please visit: